FAQ & Policies

As we are a new and growing salon, we see a large amount of new guests each week. We have had a significant amount of last minute cancellations and no-shows. Due to this reason, we now ask you to secure future reservations by keeping a credit card on file.

Any last minute no-shows and cancellations leave gaps in the stylist’s schedules. These gaps are incredibly difficult to fill last minute and negatively impacts the stylist’s income. Any services canceled within 36 hours before your appointment will result in a 30% charge of your overall service price, which will be charged at time of cancellation.

Children are only permitted in the salon when having a service. For safety reasons and insurance purposes, no infant or child under the age of 8 may accompany you on the salon floor while you are having a service. We do not have facilities to care for children. We hope you can understand; we cannot assure their safety in a professional environment. As we also strive to maintain a spa-like atmosphere, we do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated.

Our salon pricing model values our stylists experience and expertise. Their education, experience and individual talent are all factors when determining their fees.  Just as fine wine gets better with age, our stylists spend years crafting their skills, expanding their knowledge and investing in education — resulting in extraordinary results for our clients.  We empower and encourage our stylists to become the best in their field and their prices reflect that.

We guarantee our work and we appreciate the opportunity to address any dissatisfaction you may have.  The creative nature of styling and/or coloring hair can be very subjective.

If we were unable to achieve the desired result you were seeking – we want to make it right! Please notify the salon by phone at (425) 961-0919 or by email to  within 3-4 business days of your service and our salon manager will work with you to reach a solution.

You may return or exchange a retail product within 20 days of purchase.

While we do not offer children’s haircuts, we do offer Junior Haircuts for ages 8-13 at a discounted rate.

Providing chemical services to minors comes with higher potential risk for all parties.  For this reason, if your minor child would like to receive a chemical service, we ask that the legal guardian be present for the initial consultation which we offer free of charge. The legal guardian will be required to sign a consent form acknowledging the services that will be performed, along with the expectation of price and the desired results wishing to be achieved. Any children under the age of thirteen (13) receiving any service must be accompanied by an adult during the entire service.  

Please be advised that we do not offer chemical services to children under the age of ten (10) years.

A foil service is a technique that applies lightener to separate strands of hair, from the scalp to the ends, which is then wrapped in a sheet of foil. The foil serves two purposes: it keeps the lightening agent from getting on the surrounding hair, and it keeps the product moist so it doesn’t dry up and weaken. Thus,  foils achieve a very bright look.  It works very well to create a balanced amount of highlights from scalp to end.  It is a fantastic technique for those who desire a very blonde look.

 

Balayage is a French word meaning ‘to sweep’ or ‘to paint’. It allows for a sun-kissed, natural-looking highlight. Your stylist will place the highlights to best complement your haircut, skin and features. It is a true art form as the bleach is hand-painted onto the hair, which creates a softer grow out from the scalp. Balayages allow the stylist to choose the amount of brightness of the highlights, but the ends will typically be the lightest.

To see more examples of balayage click here, and foils here

A partial foil is typically applied to only the top and sides of the hair, excluding the bottom and nape of the hair.

 

A full foil is where foils are applied all over the head including the nape. We recommend a full foil if you wear your hair up a lot to so that an even amount of highlights will be visible throughout the hair.

Hair stylists thrive on creativity and we love the chance to use our skills to help transform our guests’ hair into something new and exciting!  Since major transformations are such a big change, we ask that you schedule a complimentary consultation so the stylist can make sure the look you are seeking is achievable. If necessary your stylist will also create a thorough plan of action prior to and during your appointment. 

We do take walk-ins upon stylist’s availability.